Do You Have Questions?

Getting Started

a.  What is ThriveCare app? (Hyperlink to the explainer video on the landing page of what ThriveCare app is about)

Thrive Care is an innovative app designed to assist social workers, charitable children's institution managers, case managers, and case workers with simplified, centralised case management. Our mission is to enhance efficiency, accuracy, and decision-making in child protection and family preservation efforts.

b. Who is the ThriveCare app meant for?

ThriveCare is designed for caseworkers, social workers, Charitable Children’s Institution(CCI) managers and Directors with simplified case management.

c. How do I download ThriveCare?

ThriveCare is available for download on the Google PlayStore for Android devices. You can also access the web version at www.thrivecare.org

d. How do I download ThriveCare?

Open ThriveCare app, click on “sign-up” and follow the prompts to enter your details and set up your account.

Account Management

a. How do I add team members to join the ThriveCare app?

In the app, go to ”Team management” andclick “Add Member”. Enter their phone number to invite them to join youraccount. They will receive a notification to join your organisation account.

b. Can I invite someone from a different organisation on my organisation?

Yes, you can update your profileinformation by going to the “Account Settings” section in the app.

c. How do I deactivate my account?

ThriveCare is available for download on the Google PlayStore for Android devices. You can also access the web version at www.thrivecare.org

Collaboration

a. How do I add team members to join the ThriveCare app?

In the app, go to ”Team management” and click “Add Member”. Enter their phone number to invite them to join your account. They will receive a notification to join your organisation account.

b. Can I invite someone from a different organisation on my organisation?

No you can’t, for your organisations data privacy, it’s restricted to only team members from the same organisation.

c. Can multiple users work on the same case?

Yes, it’s one of the benefits of the app.ThriveCare allows multiple users to collaborate on the case, ensuring all team members are updated in real-time.

d. How do I share cases with colleagues?

Within the case files, use the “share” function to send case details to your colleagues via the app or email.

Benefits

a. What are the main benefits of using ThriveCare?

ThriveCare simplifies case management by centralising case information, improving data accuracy, enhancing collaboration and decision-making, and providing real-time updates

b. How does ThriveCare improve efficiency?

ThriveCare reduces the administrative burden by providing a streamlined, user-friendly interface for entering and managing case data, allowing you to focus on more direct care and interventions.

c. Is my data secure with ThriveCare?

Yes, ThriveCare employs top-tier security measures to ensure your data is protected and confidential.

Feedback and Support

a. How can I provide feedback on the app?

You can provide feedback directly in theapp under the “Support & Feedback” section or email us at support@wezacare.org

b. I still need support to navigate the app. Who do I contact?

If you experience technical issues, pleasecontact our support team at support@wezacare.org or call our support line on (+254) 759218417

c. How do I contact customer support?

You can reach our customer support team viaemail at support@wezacare.org or call us on (+254) 759218417